CUSTOMER EXPERIENCE
- Late cut-off times for order submissions
- EDI capabilities
- Customers reach a live customer service person, no queue
- Strategic corporate team that engages with GPO, IDN and HSA partners
- Flexible contracts and proposals to fit your needs
CLINICAL EXPERTISE
- Relationship with partners and healthcare providers don’t end once the product is received
- Clinical team to help in-service and train on product implementation
- Intensive sales representative training
- Physician Education Programs
OPERATIONAL EXCELLENCE
- State-of-the-art manufacturing facilities
- Operational Excellence team at every facility to ensure quality
- 2019 recipient of the prestigious Shingo Prize for Operational Excellence awarded to Merit Medical Tijuana
- Lean manufacturing methodology to reduce waste
- Supplier audits to ensure manufacturing to Merit’s standards
- Where possible, Merit is our own supply chain
- Innovative automation processes
- 100% functional testing built into manufacturing processes
- Read a recent interview with Merit’s VP of Operations in Assembly Magazine about Merit’s automation processes.
TRANSPORTATION & DISTRIBUTION
- Follow GS1 standards for shipping automation and procedures
- Global distribution facilities
PRODUCT DEVELOPMENT
- Using customer feedback to create and perfect products to address user needs
- Constantly seeking innovation that leads to better patient outcomes
- Internal Research and Development teams in multiple countries
BUSINESS CONTINUITY
- Back-up plans and generators in place for all automated finished goods warehouses
- Disaster strategies to keep automated warehouse equipment running, even in extended outages
- Safety stocks of raw materials
- Almost all assembly is done internally
- Where possible, Merit is our own supply chain
